Tails-A-Wagging Doggie Day Care Rules and Regulations

RESERVATIONS

Day Care hours are Monday through Friday from 7am to 6pm.

We are by reservation only, but your dog is welcome for same day care if we have availability. We ask for all reservations to be requested through our PAW PARTNER app.

Drop off Times: For your dog’s FIRST day with us, plan on dropping them off between 7/7:30 am. After that, Dogs scheduled for a full day can be dropped off between 7:00am and 9:00am. All dogs are required to be at TAW by 9:00am. Please understand, all dogs must be here by 9:00am. Occasionally you may have an emergency and be running late. If this is the case please call us or email us BEFORE 9am to let us know you will be late. Our drop off policy is a requirement for you to keep and maintain your standing reservation. We apologize but are unable to make any exceptions to this rule.

Pick Up Time and Late Policy: All dogs must be picked up by 6:00pm. Most dogs are picked up between 4pm and 6pm, although you are welcome to pick up anytime during normal office hours. We value your time, as well as ours, and our late policy is a strict one. Arriving late (after 6pm) to pick up your dog will result in a late fee. Fees are as follows:

  • 1st late incident: $1.00 per minute per dog
  • 2nd late incident: $2.00 per minute per dog
  • 3rd late incident: $3.00 per minute per dog
  • 4th late incident: your dog will not be allowed to return to day care

Standing Reservations/ Cancellations: Once we have scheduled your dog, we guarantee to hold the spot for you and in return ask that if your dog will not be coming in you give us 24 hrs. notice. This means messaging us via email or the PAW PARTNER app by 9:00 am the day before. This gives us adequate time to call a dog on the wait list to fill your spot. Anything less than 24 hours’ notice and you risk being charged full fees for that day. The office is closed over the weekends, if you need to cancel a Monday reservation it must be done by 6:00pm on the Friday prior.

Holiday Closures

Every year we close over the following dates:

  • From Dec 24th thru Jan 1st
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving Day and the Friday after Thanksgiving

Please note, these are the only holidays we close.

Inclement Weather

We are proud to day we have NEVER been closed due to inclement weather. You can be assured we will always be open. We know that although some dogs come to day care for the pure fun of it, many come out of necessity because of your work schedule. We respect and honor that. Please be aware that our cancellation policy still holds for inclement weather. If you know you cannot drive in the snow… we recommend canceling your dog’s reservation as you will be charged for late cancel if you do not give us 24hr notice. Occasionally a training class may be cancelled due to inclement weather but your trainer will always contact you.

Referrals for other pet services:

If you are in need of a referral for, dog walking, pet sitting or overnight care please feel free to call us and we will gladly give you a reference to another local pet care provider. There are some very quality service providers here in Bellingham and we are happy to help.

Training Based

We are a training-based day care. This means beyond just play and exercise, we will work on your dog’s manners while they are in our care. We do not expect your dog to be perfect, we are all a work in progress. We do want you to know we expect that you will join us in the journey to help your dog be the best they can be.

Evaluation Period for New Dogs

While your dog is new to us, we will consider them to be in an evaluation period. The reason for this is we want to make sure that your dog is successful and happy each time they come to play. We typically evaluate new dogs about every 2 to 3 times that we see them, which allows for you to work on any areas of improvement at home. The goal is for all dogs to pass their evaluations with all A’s and B’s (just like a report card). While your dog is still in an evaluation period, you’ll be able to schedule them for daycare two weeks out at a time. This allows for us to keep track of your dog’s progress. Once your dog passes their evaluation, then you’ll be able to schedule out indefinitely, have a standing reservation and you’ll have your own cubby for all your dog’s things!

Who’s Who, on our web site

If your dog’s picture is not on the who’s who web page- the fastest way to get them there is to email us a picture (jpeg format). We will write the bio and it can be up in 48 hours.

Authorization to pick up your dog

Only individuals that you have authorized will be allowed to pick up your dog from day care. To add someone to your dog’s pick-up list, please send us their name, phone and a photo (jpeg format). It will be your responsibility to have us remove them from the list should your situation change.

 

 

 

 

 

Your Dog’s Physical Health

Some canine diseases can be contagious to other dogs and people. For the health and safety of all the dogs at day care, we ask that if your dog is showing ANY of the following symptoms you do not send them to day care:

  • Vomiting
  • Diarrhea
  • Coughing/Hacking
  • Sneezing
  • Lethargy

If, when at day care, the staff notices that your dog appears ill, your dog will be isolated and you will be called to come and pick up your dog. If medical attention is needed for your dog, a note or call from your veterinarian may be required for his return.

Fleas

We pride ourselves on having an extremely clean environment. All dogs who come to day care need to be free of all external parasite (fleas, ticks etc.) We require that your dog is on a flea preventive during the months of April thru October. The product you use is your choice, and we do accept holistic remedies. If a flea is found on your dog while they are at day care your dog will be isolated and sent home.

Your Dogs Mental Health Dogs

Dogs are sentient beings and can be very “tuned in” to the stresses at home. If there are any changes in your household, we ask that you keep us informed. We can often see a change in your dog’s behavior when they are under stress and it is helpful for us to know so we can better deal with the situation. Examples of stresses to your dog can be, but are not limed to:

  • Home Remodels
  • Vacations of any family member
  • Someone new into the household
  • Someone leaving the house hold
  • A new pet
  • Loss of an existing pet
  • New medications for your pet
  • Pregnancy of a pet parent

We are not trying to be nosey…. We care about your pets well being