Daycare FAQs.

Q: What is Daycare for dogs?

A: Daycare is care of your dog during the day while you are away at work, running errands, day travel or just fun for your pet.

Q: Everyone says Tails-A-Wagging is so different from other day cares… Why?

A: its true, we are like no other you will find. Here’s why
Veterinary Technician and lead dog trainer on staff daily
Properly trained staff are physically with dogs AT ALL TIMES
Day Care staff receive over 60 hours of hands on training before being alone with dogs
We brush all the dogs’ teeth every day with organic tooth paste
We can give all forms of medication to your pet (oral, topical, injectable, etc.) at no additional charge
Daily lunches given in Kong Puzzles
Organic, wheat/corn/soy free snack every day for all dogs
Live web cameras
Manners Training for all dogs every day, at no additional charge
Temperament Test for each and every dog
Progress Reports and training plans for all dogs who need it, using only reward based training
Full and complete pet personality profiles and behavioral evaluations for every dog
Collar free play
Daily flea check to keep us flea free
Birthday Parties, posted to social media and a special birthday bone on their special day
Free training advice and tips
Chew time with Nyla bones for all dogs
All toys, beds, chews are sanitized daily
Written report cards on first day, birthdays and per request
Yearly art projects (yes… your dog is the artist)
Daily written log of all poo output
Sanitized space, after hours every day, from our Full Time janitorial staff
Maintained veterinary health information for all pets
Internal Parasite Test requirement for all attendees every 6 months
Eco friendly: We won greenest Doggie Day Care in the Pacific Northwest from Puget Sound Energy
Raised beds and snuggle blankets for all
Doggie coats on days you may have left your pups at home
Appropriate dog to person ratio
4 large play rooms with 3 different size play groups ( the Littles, the Middles and the Bigs)
Daily Field Trips to our 2500 Training Room for focus and impulse control work
Over 10,000 sq. feet of indoor and outdoor play space
100 % recycled rubber floors
Air Cooled Circulation and separate play room venting.
Staff trained in canine body language and extensive training in dog behavior
Early morning drop off available upon request

Q: How can I get my dog started in Daycare?

A: Ready to join us for daycare? Then it’s time for you to create a Paw Partner account! We utilize Paw Partner’s phone app and website for all reservations. This locally made software will have many wonderful features, including:
• Customers can download the Paw Partner app from the google play store and apple store to their phone AND they can access their profiles via the website.
• Phone push notifications (if you have the app) and email notifications for when vaccinations are coming due
• The ability to request daycare reservations online and view once they have been accepted
• A direct link to an album of all the photos of your dog through each daycare day, no searching through all the photos!!
To get started, please go to the Paw Partner Website, and create an account. Once you’ve created your account and your pet’s profile, then follow the steps below to create your first reservation.

To create a reservation, first log into your Paw Partner account. The website will open you onto your account profile. From this page, on the left had side under your account profile picture, there are the following options: Home, Pets & Vaccines, Reservations, Followers, Images, and Make a Reservation (in a pinkish box). Click on Make a Reservation.

This will change to the New Reservation page. This will show options for which business you’d like to create a reservation with. If Tails-A-Wagging is listed, click on Tails-A-Wagging. If for some reason it is not yet listed, click on Locate New Business. Enter in your zip code and select Tails-A-Wagging.

Once you’ve selected Tails-A-Wagging, this will bring you to the options for reservations. At the moment, we only allow daycare to be reserved through Paw Partner. Click on Daycare. This will open the option to choose your dates for reservations.

Click on your to select them as the dog you’d like to make reservations for.

Under Reservation Details, daycare will be automatically selected so you won’t need to adjust this.

Next under Reservation Dates, double click the first date you’d like to reserve.

Then select your drop off and pick up times. Please choose 7 AM and 6 PM unless you are planning to drop them off late or pick up early.

Then click Check Availability. Notices will pop up if there are any health records or paperwork that is needed, and notice that Tails will review your reservation request and you’ll need to wait for us to approve of it.

After that, click on Create Reservation. You’ll be taken to another page where you’ll need to fill out the questions listed. This is so we can update the Pet Personality Profiles and have the most up to date information possible. After finishing the questions, you’ll see an option to request this to be a standing reservation. Select the option for how long you’d like to have that reservation last and then select Complete Reservation.

Q: What is the Tails-A-Wagging evaluation and temperament screening like?

A: All dogs are evaluated to the same standard. The Poodles have to be able to pass the same test that the Golden Retrievers and the Chihuahuas do. Adult dogs are evaluated 3 times over their first 4 to 5 visits. Dogs less than 20 weeks old are tested 5 times over 10 visits. Your do is tested on a standard temperament test with people, then slowly introduced to dogs one at a time. For some, this takes a few hours or others can take all day.… it depends on the dog. We have enough staff and space to take as much time the dog needs. Dogs are then tested by more than one staff member on the following: manners, basic skills (sit, down, come and wait) crate nap, greeting people, greeting other dogs, play style, leash manners, taking treats with a soft mouth, body language (both giving and receiving)

Plan to leave your dog at Daycare for a full day on their first day. We want to take as much time as your dog needs to feel comfortable. Safety is our number one concern and introductions are always be done slowly under a watchful, trained eye.

Q: What if my dogs gets a bad evaluation?

A: If your dogs has good socials skills, but lacks in manners or another skill, we will set your dog up on a plan to achieve the goals needed for attending day care. This is usually a home training plan for you to work and follow. If you agree to follow the plan and we see progress in your dogs abilities (with continued progress reports) they are welcome to continued coming to day care, during that training plan.

Q: I have a puppy. We are working on his manners but I am not sure he could pass everything on your evaluation due to his age. Can we come to day care?

A: Yes. Again, we do not expect any dog to be perfect, but we do want us all to be working towards the same goals of a well mannered pup. The best thing to do is to set up an evaluation, we can then let you know all the things your pup did great on and if there was anything to be working on, and a plan on how to achieve that.

Q: I heard it’s hard to get a dog into day care with you… and that dogs gets kicked out a lot. True?

A: We certainly would be what you would call a high refusal day care… this means not all dogs who apply get in to Tails. But that is how it should be for a facility like us. Day care is not for every dog. And we do have a standard that all dogs must be able to do.

In a nut shell… (here comes the tooting of our own horn…) we are the best, and if you want the best, you have to be the best. That being said, we welcome all dogs at all training levels. We don’t expect your dog to be perfect, we just want us all to be working toward the same goal.

However, dogs don’t get kicked out without the owner knowing exactly what is expected of the dog and what they could do to continue day care with us.

Q: Rumor has it you are full anyway… what to do?

We may have a SHORT wait list in the winter months, but spring and summer we are ready for new dogs everyday. Email us to get started. Then, if you haven’t yet, be sure to like us on Facebook, as we post daycare openings there first!

Q: Are there certain breeds of dogs you do not accept?

A: NO… as educated canine trainers we know there is no such thing as an “aggressive breed”. People who think this are simply uneducated about dogs. All dogs were bred for a purpose from Rottweilers (bred to herd and guard other animals) to Chihuahuas (bred to be a companion) to Newfoundland’s (bred for water rescue). Dogs who were bred for a particular purpose (like guarding or herding) have certainly been TRAINED to do other things. (Example: Pit Bulls and fighting) Why were they trained to fight? Because they were originally trained as a guard-farm dog and this makes them 1) Loyal 2) Tenacious 3) Pain tolerant etc…Also the same reason they are GREAT for a family! Now, are some certain dogs (remember not breeds, but individual dogs) aggressive? Of course…these particular dogs can not come to day care. But these are dogs who were not socialized properly, did not learn bite inhibition as a puppy etc.

Any individual who tells you (and this goes for other daycares) they don’t allow “aggressive breeds” are simply uneducated people who follow the stereotype of a bad dog. This should be a HUGE red flag to you, they think they are preventing problems by simply denying day care for “bad breeds”. I honestly believe they are setting themselves up for a huge problem. It tells me they have no idea how to properly screen a dog, and this could result in a huge problem.

Q: What is required of my dog?

A: Dogs must not be aggressive towards other dogs or people. Dogs cannot be possessive over food and toys. Dogs must be current on all required vaccinations (DHPP, Bordetella and Rabies) Adult dogs (over 8 months of age) must be spayed or neutered, and all dogs must be free from internal and external parasites, as well as be on a flea preventative (holistic treatment is accepted). A recent fecal test, performed by a veterinary labratory is required. Since each dog is screened individually, no breed is automatically eliminated. There are, however, medical reasons your dog may not be allowed into Daycare. Blindness and seizure type disorders are two medical conditions that may not allowed in Daycare.

We prefer dogs to enter Tails on a harness, (rather than by collar) for safety reasons, although they do not wear the harness or collar while in the play group.

Q: Why don’t you accept breeder administered or owner administered vaccines?

A: Your dogs health is our number one concern. Before we see a dog here for day care, classes or doggie socials we have to have written proof they have seen the veterinarian, are in good health and received their vaccines by a licensed veterinary hospital or licensed animal rescue organization. If the vaccines were administered by a non professional we have no way of knowing: 1) If the vaccine was administered properly 2) If the vaccine was cared for properly prior to administration. One can purchase vaccines at a feed store and for all we know that vaccine sat on a pet food pallet for 4 hours, making it no longer viable. If your dog received their last vaccines via you or a breeder, we will have to wait until they see the vet and receive their next set by the veterinarian before we can see them for class or day care.
We also accept titer testing for vaccine immunity.

Q: What do the dogs do all day?

A: Tails is not like any day care you have ever known before. For the dogs at our day care their day is very structured. Most dogs are dropped off between 7 and 9 am. We break off into groups in the early morning (at 7:30am), and do lots of free play for a few hours, usually with minimal toys so the dogs can meet and greet. Each play group has their own indoor play room and own yard. The dogs rotate in and out all day long. Typically that is 1 hr inside and 20 minutes outside. All dogs get a rest time during the day. Our rest time is in a crate with a soft bed and a stuffed Kong. If a dog has a mid day meal, we can use this to stuff their Kong at rest time. Any dogs who need medication can be given it as needed throughout the day. Our goal at Tails, is to work your dogs body AND mind. We want them tired-out at the end of the day from playing, socializing and experiencing many new things. Interactive games, grooming time, clicker training time- are just some of our activities. We are constantly working on good behaviors thru only reward based training…since the dogs are NEVER left alone by themselves, someone is always working with them. Sitting and waiting at every door to learning new tricks, we provide it all for your dog! (and at no additional charge) The bulk of the day is spent clicker training, chewing, interactive games, pool time, teeth brushing (yes, every dog gets their teeth brushed every day), petting, loving, and group wrestling games. Most dogs then get picked up between 4 and 6pm

Q: Can I come and see the facility?

A: YES! You are welcome anytime. We are open Monday through Friday from 7am to 6pm. Early morning and late afternoon times are very busy because of dogs bring dropped off or picked up, so we may have more time to give you a tour during the midday (10am to 3 pm), but you are welcome anytime. We have over 10,000 sq. feet of indoor and outdoor play areas for dogs. Beds for the dogs to sleep on, rubber floors inside for cushion, tons of durable toys suited for tough play, and dogs have access to water at all times. You can come down to meet our staff. All of our day care attendants are trained in animal behavior and certified in pet CPR and first aid. No time to come down today???? Go to our live video webcams and watch the dogs right now!

Q: Is Tails a “Green” Business?

A: YES! All of our indoor flooring is rubber…made from 100% recycled tires. We use bio degradable cleaners when ever possible (our daily sanitation product is specifically formulated to prevent canine disease) All wall paint is low VOC. We are part of the Towards Zero Waste Program with Sustainable Connections., and even won an award from PSE for being the greenest day care around! We generate 80% less waste than other Daycare’s. We recycle all paper, cardboard, cans, glass, food/compostable items, formed and film plastic. We use biodegradable poo pick up bags at our potty stations. We reduce our waste by purchasing products in which the packaging can be recycled. We use our Food Plus Bin for all compostable waste. We have on site compost and worm bins, for use in our landscape. We use washable hand towels instead of paper towels, whenever possible. Dog waste is primarily our only waste product that goes into the trash/landfill. We buy and serve only vegan dog food and treats. (yup…we’re vegan too!)

Q: What about fleas?

A: All dogs who come to Daycare are required to either be on a flea preventative medication or holistic and will be check for fleas every time they come. If fleas are found on your pet, they will be sent home. Our facility is specifically set up to not inhabit fleas as our outdoor yard and rubber floor are cleaned and sanitized daily.

Q: The outdoor yard is asphalt, isn’t that hard on their paws?

A: We have two outdoor yards. One for large dogs and one for small and medium dogs. The substrate is asphalt although this is a hard ground it is actually a recommended ground for outdoor yards in Doggie Daycare’s because it can be cleaned and sanitized. Our dog yards are cleaned and sanitized every day. Grass would not only turn to mud and be impossible to clean if internal or external parasites were brought in. The outdoor yard is fully fenced with 6 foot chain link fence that is secured to steel poles embedded into the asphalt ground. Our indoor play area is covered with wall to wall rubber mats for cushion. In front of our building we have a faux grass yard for potty time before coming inside, and have the same faux grass pads in our yard.

Q: Bathroom Facilities?

A: The dogs are taken out to the yard every 60 minutes for potty time. Every time a dog goes potty outside we reward them by marking the behavior with a “click” then a treat. Solid waste is picked up immediately and liquid waste is pumped via a drain back to the sewer.

Q: How many dogs come to Daycare?

A: At Tails, we currently average 76 dogs per day. Maximum Capacity is about 36 large dogs, 18 medium sized dogs and 22 small dogs. Some dogs come everyday, some 2 to 3 days per week, some maybe just once a month and others maybe twice a year. It all depends on your needs, however, we are by reservation only.

Q: What about big dogs and small dogs together?

A: Many small dogs may think they are a big dog, but any day care should have separate rooms for both small and big dogs as they need to be separated for different play games. We have four large play rooms. Two for large dogs, one for medium and one for small dogs.

Q: Do the dogs fight?

A: Lets talk about fighting in dogs…it is inevitable that if you get a group of dogs playing in a room together some one may get a scratch to small “owie” now and then. Dogs often come to day care because they have high energy and play rough, therefore they seek out other rough players. But no day care should have a continuation of full blown fights. If they do it means dogs are not screed properly. Play nips that may have resulted in a wound can occur, you must know this going in. DOGS PLAY HARD…this is the nature of dogs. But know this, every day care… no matter how great, has had a dog fight before…don’t let anyone kid you. But with properly screened dogs, who are playfull but well mannered staff has the oppurtunity to work WITH the dog, not simply run around and mange them all day.

Q: What type of toys dog you use?

A: Dogs love toys! We use more indestructible type toys: Kong’s, Nylabones, Natural Rubber toys, Cotton Tugs…Its true many day care centers do not allow any toys in their facility, of any kind. Why? Because they allow dogs in who are possessive around toys, so to prevent fights they simply do not allow toys at all. At TAW, we have a different approach. Why punish many for the behavior of a few. We simply do not allow dogs who have any possessive behaviors around food or toys to come to day care. However, we never have any plushy toys, tennis balls or food related toys,due to thier destructable qualities.

Q: My dog is shy around other dogs, is Daycare right for us?

A: Maybe. Daycare is for already social dogs to have fun. If you dog is shy but completely appropriate in their behavior, we may be able to assist them on learning how to play more. If your dog is shy and acts inappropriate to other dogs(poor dog body language, reactive at other dogs etc)… then no, day care is not the place for you. We encourage you to first come down for a tour. See the facility, see how safe the dogs are and how much fun they are having. Many dogs come to Daycare for many different reasons. Some come because they are an only dog and want fun and exercise. Some come for the socialization and ability to “be a dog”, and some have separation anxiety and need to be around people and other dogs. Because we have different areas of the Day Care, we can help your dog socialize with other dogs their own size and temperament. We have had many dogs who have been timid before coming to Daycare who are now confident, socialized dogs who are more sure of themselves in pack situations.

Q: What kind of training do you have?

A: We have over 26 years experience in professional pet care. Owner Angela Lenz is a licensed Animal Health Technician in Washington State, as well as a dog trainer since 1989. We have received accreditation with the American Boarding Kennel Association in accordance with Doggie Daycare and are certified American Kennel Club Canine Good Citizen Evaluators and members of the Association of Pet Dog Training. All staff are certified in pet CPR and first aid as well as extensive behavioral training using only reward based methods. Training at tails.